Category: "Client Experience"

13 posts

all the content

Goal Boards. Ugly? Yes. Profitable? Maybe.

CrossFit Awaken sent in an awesome video as to how they've used their 30 Day Goal Board with a high level of a success.Most of you know I'm not a fan of goal boards, but it's mainly an interior des...

watch now
Are You Hot AF...or Fugly? This Applies To Both Life & Business.

Here's how life works...and coincidentally, also business.If you're hot AF, you can get away with having the personality of a fork (for a little while).But when you're busted AF, you better be funn...

watch now
Weight Your Prospects

Insert video description here 

watch now
Rep Shaving/Cheating...These Are Not Real Issues.

Hurricanes? Murder? Kevin Spacey??? Those aren't real issues. Why can't we focus on the real problems in our world today....problems like...REP SHAVING.

watch now
Decrease The Intimidation

It's so violent, so taboo... but to us it's common. Also a common reason you're converting less than 50% of the prospects walking into your CrossFit gym.

watch now
It Must Be Your Ass, Cause It Ain't Your Face

Even the sexiest looking gyms can still provide a shitty customer experience...

watch now
Your Dog Isn't Paying The Rent

Raise your hand if you allow your dog or your members dogs to run freely around your gym. Now take that hand, ball it into a fist and punch yourself in the fucking face. Your dog comes in once eve...

watch now
Technology In The Microgym

I love what Orangetheory Fitness has done for the microgym marketplace in terms of awareness and price point maturity. In addition, the technology add is a huge step in the right direction of what ...

watch now
Looking At Your Biz From The Customer Lens

How many of you started this journey as a client turned owner? If so, you posses a unique advantage that I don't think you are fully taking advantage of...

watch now
Communicate Your WHY

Communicate the WHY to your customers. Let your purpose be known. Call it a business statement, your ethos, your mission statement...I don't care what you call it.  But have purpose and intent behi...

watch now
You Can't Fix A Problem If You Don't Know What It Is

I recommend surveys to your members (they can be filled out anonymously) to get a pulse on what you're doing right and what you're fucking up.There's schools of thought on whether to survey everyon...

watch now
Mechanics, Consistency and then Intensity

"You know a good way to retain members???""Don't get them fucking hurt!"

watch now
The Battle of E.Q. vs. I.Q.

“People don’t care how much you know, until they know how much you care” — Brian Tracy “Your EQ is more important than your IQ” — Gary Vaynerchuck Both of these gentlemen are obvious topic experts,...

watch now
Total: 13